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Friday, February 22, 2013

Police & Gendarmerie Nationale virus removal

A new ransomware with the new design attacks computers in France today. It bears the name of Police Nationale and that of Gendarmerie Nationale of France. Yet, none of these governmental agencies have anything to do with this ransomware that locks desktops of infected computers. The scary alert supposedly coming from Police & Gendarmerie Nationale accuses users of performing various crimes online through their computers. Here is how the scary warning begins:

Police & Gendarmerie Nationale
Activite illegale a ete revele!
Operations sur les activites illegales ont ete detectes sur votre ordinateur.

The ransomware then accuses users of watching and spreading a lot of illegal stuff over the Internet, downloading illegal copies of software, audio and video, sending massive unsolicited spam, visiting the sites of terrorist organizations for the purpose of supporting them, etc. Of course the text of such message is very scary for all users, even for those who have never committed any of such fake crimes.

Police & Gendarmerie Nationale ransomware tells that users should pay the fine for performing illegal activities referred to above. The malware instructs users to pay the fake fine (but real money) through Ukash or Paysafecard payment systems. However, in such case the money goes into the pockers of cyber crooks and not into the state budget.

Performing the malicious instructions of Police & Gendarmerie Nationale virus locker is a serious mistake. Hopefully, you will never commit them. Instead, make sure that you follow the detailed malware removal guide that we’ve developed specifically for elimination of this particular ransomware. If you have any questions or problems deleting this scam as described below please get in touch with us immediately through all available customer support channels.

Screenshot of Police & Gendarmerie Nationale virus:

Automatic removal solution (recommended):

  1. Go to your friend, relative or anybody else who has computer with Internet connection.
  2. Take your USB flash drive / Memory Stick with you.
  3. Download GridinSoft Trojan Killer installation file from this site http://trojan-killer.net/download.php and save it to your USB flash drive / Memory Stick.
  4. Get back to your infected PC and insert the USB Drive / Memory Stick into the respective USB slot.
  5. Perform hard reset (press reset button on your computer) if your infected PC has been on with ransomware's background. If not, then simply turn your PC on.
  6. Before the very boot process begins keep repeatedly hitting “F8” button on your keyboard.
  7. In the window that appeared select “Safe mode with command prompt” option and press Enter.
  8. Choose your operating system and user account which was infected with ransomware virus.
  9. In the cmd.exe window type “explorer” and press “Enter” button on your keyboard.
  10. Select “My Computer” and choose your USB flash drive / Memory Stick.
  11. Run the installation file of GridinSoft Trojan Killer. Install the program and run scan with it. (update of the program will not work for “Safe mode with command prompt” option)
  12. When the hijackers are successfully disabled (fixed) by GridinSoft Trojan Killer you may close GridinSoft Trojan Killer application.
  13. In the cmd.exe window type “shutdown /r /t 0” and press “Enter” button on your keyboard.
  14. Upon system reboot your PC will be unlocked and you will be able to use it just as before the infection took pace.
  15. However, it is recommended that you now update GridinSoft Trojan Killer and run the scan with it again to remove the source of the infections causing ransomware to infect your PC.

Automatic removal video:

Ransomware manual removal milestones (optional and might not be effective):

  1. Restart your system into "Safe Mode with Command Prompt". While the PC is booting press the "F8 key" continuously, which should present the "Windows Advanced Options Menu" as presented in the image below. Apply the arrow keys in order to move to "Safe Mode with Command Prompt" and hit Enter key of your keyboard. Login as the same user you were previously logged in under the normal Windows mode.
  2. Once Windows boots successfully, the Windows command prompt would appear as described at the screenshot below. At the command prompt, type-in the word "explorer", and press Enter. Windows Explorer should open. Please do not yet close it. You can minimize it for a while.
  3. Afterwards open the Registry editor by applying the same Windows command prompt. Type-in the word "regedit" and hit Enter button of your keyboard. The Registry Editor should open.
  4. Find the following registry entry: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\ In the right-side panel select the registry entry named Shell. Right click on this registry key and select "Modify" option. Its default value should be "Explorer.exe". However, ransomware did its job, and so after you click "Modify" you would see totally different value of this registry entry.
  5. Copy the location of the modified value of the above-mentioned registry entry to the piece of paper or memorize its location. It shows where exactly the main executable of ransomware is located.
  6. Modify the value of the registry entry back to "explorer.exe" and save the settings of the Registry Editor.
  7. Go to the location indicated in the value of modified registry entry. Remove the malicous file. Use the file location you copied into the piece of paper or otherwise noted in step in previous step. In our case, ransomware's virus file was located and running from the Desktop. There was a file called "contacts.exe", but it may have different (random) name.
  8. Get back to "Normal Mode". In order to reboot your PC, when at the command prompt, type-in the following phrase "shutdown /r /t 0" (without the quotation marks) and hit Enter button.
  9. The virus should be gone. However, in order to clean your PC from other possible virus threats and malware remnants, make sure to download and run GridinSoft Trojan Killer downloadable through the button below.

Manual removal video:

Associated virus files to be removed:

[random].exe

Associated virus registry entries to be removed:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\"Shell" = "[random].exe"

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